Switch Board AI.

An engine, not a chatbot.

Most voice AI today is a screen with microphone access. Switch Board AI is the opposite. It lives inside an object and runs a real conversation in real time. A rotary phone in a foyer. A vitrine that whispers when you lean in. A character at the front of a queue line. The engine lets a venue trust the experience and lets visitors forget there's any tech at all.

The product started life as a separate brand. Today it's a Reckon. Studio product, used wherever we deploy voice. Same engine, fewer logos, more place to put your name on the wall outside.

Real conversations, held safely.

A real-time conversation, not a turn-taking script. Tuned for natural pacing, with wideband audio so visitors hear a voice, not a robot. Every installation gets a persona designed with the venue: language, vocabulary, pacing, the topics that are allowed and the topics that aren't. Tuned with the people who know the space, not bolted on after.

Safe to leave running. Twenty-six days at Parktheater, six hundred and thirteen real visitors, zero content incidents. Privacy is wired in from the first second too: names and identifying details are stripped before anything is stored, and retention is short and configurable per venue.

The engine talks to the room. Hardware buttons, lights that respond to a conversation, sound cues, projection. A live dashboard surfaces themes, sentiments, and per-show or per-day patterns, and plugs into the audience research the venue already runs. Dutch and English in production today; German, French, and others on request.

Parktheater Eindhoven, P.I.M.

P.I.M. is the rotary-phone installation in the foyer of Parktheater Eindhoven. Visitors pick up the handset after a show and tell the theatre what stayed with them. Switch Board AI is the engine inside the pedestal.